Terms of use

Terms of Use for Medical Device: Biped

Last Updated: 31.10.2023

Introduction and Definitions: Welcome to Biped, a medical device provided by Fusion Lab Technologies Sàrl, located at 8 Route de la Corniche, 1066 Epalinges, Switzerland. Before using Biped, please carefully read and understand the following Terms of Use.

Age Restriction: If you're under 16, you need parental consent to use the service.

Scope of Use: Biped is a medical device designed to assist individuals with visual impairments. It should be used as a complement to a white cane or a guide dog. It is not a replacement for these traditional mobility aids, and Fusion Lab Technologies Sàrl bears

User Responsibilities: Users of Biped are responsible for proper device handling, maintenance, and compliance with the provided instructions. Accuracy of user information is crucial for effective device use.

Privacy and Data Security: Fusion Lab Technologies Sàrl is committed to safeguarding user data. Data collection, storage, and protection are in compliance with applicable data privacy regulations. User data will be treated with the utmost care and confidentiality.

Warranty and Liability:
Biped is provided "as is." Fusion Lab Technologies Sàrl disclaims any warranties or guarantees. The company's liability is limited, and users are encouraged to report adverse events or malfunctions.

Payment Terms: If users choose the subscription plan, the first month is free, including delivery (subject to taxes upon delivery). After the free trial, users will be billed 129€ per month, VAT included, with a mandatory minimum of 12 payments. After 12 payments, users can cancel or return the device. After 36 payments, users own the device and payments stop.

Cancellation within 30 days:
You can cancel an order within 30 days of receiving the goods without providing a reason. You need to inform the company of your decision to cancel using the following address: hello@biped.

Cancellation after 30 days: Cancellation of your subscription incurs a minimum charge of 1548€. Shipping fees for returns during the free trial are not covered.I f users prefer a one-time purchase, the device is available for 2950€ VAT included. Users may return the device within 30 days of receipt. No refund is possible after 30 days in case of one-time purchase.

Return Shipping: When returning the device, please use the original box designed for shipping. To return an item, it must be in the same condition as when you received it – unworn, unused, with tags, and in the original packaging. You'll also need to have the receipt or proof of purchase.

Returning Address: You are responsible for the cost and risk of returning the goods. The return address is the following: Fusion Lab Technologies Sàrl, 8 Route de la Corniche, 1066 Epalinges, Vaud, Switzerland. It's recommended to use an insured and trackable mail service. Refunds are issued upon actual receipt of the returned goods. If the package is lost during transportation on the way back, Fusion Lab Technologies will not bear responsibility.

Gifts: If the goods were marked as a gift and shipped directly to you, you'll receive a gift credit for the return value. If not marked as a gift, the refund goes to the gift giver.

Reimbursement: The company will reimburse you within 30 days of receiving the returned goods, using the same payment method as your original order. You won't incur any fees for reimbursement.

Eligibility for Return: To return an item, it must be in the same condition as when you received it – unworn, unused, with tags, and in the original packaging. You'll also need to have the receipt or proof of purchase.

Distributors: The company works with local distributors. If you place an order where a distributor is active, the distributor's return and refund policy applies.

Damages and Issues: If the item is defective, damaged, or incorrect, contact the seller immediately upon receiving it to resolve the issue. Free test days within the 30 days policy may be paused while the device is defective, damaged or incorrect, until it works as intended.

Exchanges: For a quick exchange, return the item you have, and once it's accepted, make a separate purchase for the new item.

Repairs and Maintenance: The device is guaranteed for 2 years for electronics and usual damage due to regular use. Users are responsible for shipping (both ways) and the cost of repair or maintenance upon acceptance of the first offer sent by our team. Repair requests should be sent to hello@biped.ai.

Damage During Free Trial: If any damage or scratches occur on the device during the first 30 days of the free trial, Fusion Lab Technologies Sàrl reserves the right to estimate the total damage and bill the end-user accordingly.

Updates and Modifications: Fusion Lab Technologies Sàrl reserves the right to update or modify these Terms of Use and will notify users of changes. Continued use implies acceptance of updated terms. If you don't agree with the changes, you can cancel your reservation.

Intellectual Property: Ownership of intellectual property related to the device, including patents, trademarks, and copyrights, is as specified in separate agreements.

Compliance with Laws:
Users must comply with all applicable laws and regulations when using Biped.

Dispute Resolution: The process for resolving disputes is outlined in separate agreements. The governing law is Swiss law, and disputes must be resolved in Swiss courts.

Entire Agreement: These terms constitute the entire agreement and supersede any prior agreements.

Territorial Restrictions:The service may not be available in certain jurisdictions, and you must comply with export controls.

By using Biped or placing an order, you acknowledge and agree to abide by these Terms of Use. If you do not agree with any of these terms, please do not use the Biped device or place an order.