Frequently asked questions

If you have any specific queries, please contact our team

Availability

1. In which countries is biped available?

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We will ship all EU orders in October. US orders will dispatch later in the year or early 2023. If you are located in a country outside of the EU and the US, please contact us by email and we'll inform you as soon as we are ready to ship to your country.

2. When will biped be available?

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We produce biped devices by batch. Our first batch will be shipped by end of October 2022. Our next batch will be shipped by end of 2022. We have a pending FDA approval for the US, and given the timeline, might be able to ship units to the US end of 2022, or early 2023.

3. Where can I test biped?

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We are currently setting-up the list of partner sites in which biped will be available. biped has for the moment been tested in Switzerland, in France, in the Netherlands and in the US. We regularly travel to new locations, and might come near you soon. Please contact our team to ask all your questions and define a test date together.


Pricing

1. How much does biped cost?

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There are 2 ways to get biped: by paying one time, or paying monthly. If you pay monthly, the first 30 days are completely free, and you are then charged 99€ per month. If you buy biped with a one-time payment, the final retail price will be 2'990€. We are currently offering a launch discount at 1'990€.

2. How does the subscription work?

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With the subscription model, you pay monthly, for as long as you use biped. There is no minimum duration, just return the device if you don't use it anymore. You never "own" the device in that sense, but if a new version of biped is available, you are automatically warned, and you can switch, for no extra cost, to the latest version.

3. What is cheaper, to buy it or to rent it?

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It's actually quite similar! Using biped for 2 years and 7 months leads to exact similar costs with both pricing plans. The subscription systems mainly allows you to spread payments conveniently.

4. Can biped be reimbursed by a health or disability insurance?

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We are working on reimbursement possibilities in various countries, but this can take time. If you need assistance for the procedure in your country, contact our team: hello@biped.ai


Features

1. What kind of obstacles can biped detect?

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biped can detect up to 20 types of obstacles in front of you: branches, traffic signs, holes, staircases going down, drop-offs... day and night.

But it goes beyond that. biped can also detect all sorts of vehicles (cars, trucks, buses, motorcycles...), pedestrians (walking, running, riding a bicycle..) and urban elements such as crosswalks, benches or traffic signs.  

2. Can biped detect holes?

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biped can detect holes and drop-offs of 15cm and above. Users are warned with the same sound as for an obstacle, but with a lower pitch, to make it feel like the sound in coming from the floor. We advise users to navigate with a white cane, in order to identify the smaller changes of level and of texture.

3. How wide and how far does biped see?

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biped can capture close to 170 degrees of field of view around the user, nearly as much as human eyes. It has day and night vision, up to 20 meters away from the user, which gives the users time to react in most situations.

4. What kind of feedback does it provide?

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biped generates sound feedback in headphones. But more specifically, biped provides spatial audio feedback in bone conduction headphones.

Bone conduction headphones are simply headphones that are worn around the ears, not in the ears. They leave your ears free for conversations and important sounds. The headphones we deliver with the device are the Shokz Open Run Pro, they are the best performing headphones of this type.

When an obstacle is detected, for example the branch of a tree, at your head-level, on your left, biped will generate a short music note, like a "bip". The music note has a spatial effect, so you will intuitively feel that the sound comes from the left. If the obstacle is at your head level, it will be a high pitch "bip", and if it's on the ground level, it's a low pitch "bip". In a very short sound, you're therefore able to understand that an obstacle is located at your head-level, on the left.

There is one music note per type of object that biped detects. So a car and a bicycle would generate different music notes. When users start with biped, there is only one sound. But as they follow the training program on the app, it unlock sounds and helps reach a better granularity.

5. How does the GPS of biped work?

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biped uses the GPS system of your smartphone to get GPS navigation instructions. Once you paired the device with your smartphone from the app, you type the destination in the app and just follow the turn-by-turn instructions in the headphones.

6. How do I control biped? Do I need a smartphone?

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biped is controlled with a smartphone application which allows you start and stop the device, operate updates or change parameters. Pairing the device with a smartphone is for the moment mandatory.

7. How heavy is biped?

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biped weights around 700 grams (1.5lb). It was specifically designed to be as light as possible on your shoulders, and easily forget you even wear the device.


Special modes

1. Can biped be used with a cochlear implant?

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Yes! We ran tests with end-users who successfully managed to navigate with biped, while having a cochlear implant. To do so, we created a high-contrast sound set, with sounds that are easy to differentiate and have a little high-frequencies as possible, as they're harder to hear. To enable it, simply select "Cochlear implant mode" in the settings of the biped app.

2. Can biped be used with a hearing aids?

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Yes! Modern hearing aids are bluetooth enabled. So instead of playing sounds in the bone-conduction headphones, just pair biped with your hearing aids directly in the Bluetooth menu of the biped app. biped sounds will be directly streamed in your ears then.

3. Can biped be used with a wheelchair?

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Yes! We tested biped with a couple of patients in a wheelchair, whom for white cane usage is possible, but harder. We noticed very good responses from end-users, and created a specific mode. To enable it, simply select "Wheelchair" in the settings of the biped app.

4. Can biped be used for hemispatial neglects or field cuts?

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Yes! We very early on included beta-testers who had field cuts or hemispatial neglects. We adapted biped's software to only analyze the part of the image that the person does not process. To enable it, simply select "Hemispatial / Field cut" in the settings of the biped app, and select whether you want to give feedback on the left or on the right of the image.

5. Can biped be used if I have an age-related macular degeneration?

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Yes! In the settings of the smartphone app, enable "AMD".

6. Can biped be used if I have a retinis pigmentosa?

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Yes! In the settings of the smartphone app, enable "Retinis pigmentosa".


Limitations

1. Can biped be used with kids?

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The current version of biped has a size that would prevent anyone below 1.40 meters from feeling comfortable using biped.

2. Does it replace a white cane or a guide dog?

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biped does not replace your white cane or your guide dog. These solutions offer signaling, and protect the very first meter in front of you. If you have had white cane training before, or if you are a guide dog owner, just use biped as a supplement to your daily navigation habits.

3. Isn't it dangerous to have sound feedback when I rely heavily on hearing to navigate?

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To prevent the sounds that biped generates from blocking the rest of your environment, we include bone-conduction headphones in our package. Bone-conduction headphones are worn around the ears, and do not block surrounding sounds. On top of that, the sounds that we designed with gaming experts are very different from the rest of your environment. They're not invasive, they don't distract you, and there is no risk of confusion with the sounds in your environment. This also allows you to maintain a continuous conversation with a person near you.

4. Does biped work under the rain?

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biped satisfies IP44 standards, which means light to medium rain. There is a risk that sensors operate with a degraded performance under heavy rain, so we do not advise keeping biped out in such a case. We include a small travel bag for biped that is rainproof if ever you need to pack it quickly under the rain.

5. Does biped work at night?

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Most of the features of biped also work at night. biped will be able to detect obstacles and holes, and provide GPS navigation. It might in certain cases, and depending on the luminosity, warn you later about cars and other vehicles.

6. Does biped work indoor?

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The GPS navigation system does not provide reliable instructions indoors. However, all other features perform well and have been tested indoor too.

7. Does biped work for sports too?

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We plan to support other activities that walking very soon. Future updates will enable visually impaired users to ride a bike for example.


Updates, maintenance and delivery

1. Will biped be updated?

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biped will be regularly updated! All updates are free, whether you buy or rent the device. Thanks to its AI system, the more people use biped, the better the system gets. For this reason, regular updates will be offered to end-users with improved algorithms as well as new features.

2. How do I update the device?

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The device is not connected to the internet. When an update is available, place your phone close to the device and click on "start update". The device will then be updated over Bluetooth.

3. What is included in the box?

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We deliver a biped device, a pair of headphones, 2 batteries, charging cables for the device and the headphones, a rainproof travel bag,a user manual, a quickstart guide and a travel case.